Frequently Asked Questions

Are the images Photoshopped?  The images are NOT Photoshopped onto backgrounds.  All images are taken in real snow in mountain settings. The sky you see is the sky that was there when the photo was taken. They are only edited in Photoshop for things like lightening, cropping, removing a small leaf, sharpening an edge, etc.

Is the Cabin Fever Series printed as one image? I do take commissions for anyone looking for an original piece but otherwise, yes, there are 600 -1,200+ images digitally combined by hand to create these designs. Sometimes, the small images will appear right side up and upside down in order to create the patterns.

Do you offer mats for the framed images? I did a lot of testing and went with a wide white border instead. Photography with snow is tricky. If the mat is not the correct white, the snow will look grey or yellow.  I have so many images, I leave any mats up to you.. If you prefer a smaller or no border, please contact us for a custom order before placing your online order. If you intend to float mount the image like I do in the 12x12 white frame pieces, I can resize the border to a .75 inch boarder.

Can these images be ordered on other products? All images are property of Hooey Mountain and are copyright protected. There is one image offered as a wallpaper and I would consider additional images on a case by case basis. Contact me to start the conversation.

Do you offer trade pricing for designers? Yes. Please submit a form to us for consideration.

Why do some images come in different sizes? Different cameras produce different aspect ratios and resolutions. Also, some images have been cropped, so the aspect ratios on the prints vary or they can not be blown up as large.

Do you offer custom sizing? Yes. Some images are limited on how they can be cropped or how much they can be enlarged. This is a great option if you have an existing frame you want to recycle. Minimal additional charges may apply for custom work. Contact us to see how we can help you.

What are the frames made of?   See framing information

Can I get frames in different colors? Contact us if you wish to get a different color metal or wood frame and we may be able to help you with custom framing. See above. 

Are the colors on my computer the same ones on the print?  Images on different computer monitors can vary slightly from what the image you receive will look like. We do our best to show a true representation of what the image will look like in your home. We work hard to make sure the snow is white and the colors pop.

How long will it take to receive my art? Things can get a little crazy between running a business, shooting new images and developing new images you will love. Please allow up to 7 business days for your print order to be shipped out. Standard metal framed prints take approximately 14 day or more to be shipped. The 12x12 framed images take 7 business days to ship. Custom framing quotes take 2-3 days. During ski season, it will take longer to get orders out, as I'm often away from the studio.  Once U.S. orders are shipped, they should arrive within 4-7 business days. For international orders, please expect your print to arrive anywhere between 2-4 weeks. These estimates are based on times provided by our carriers. We are not responsible for delivery or customs delays.

How will my prints arrive?  Smaller prints will be shipped by a flat mailer. Larger prints will be shipped in a tube.

How long will it take to receive my framed print?   Framed prints are shipped in approximately 14 business days, and a bit longer during ski season. For more detailed information on framing, and shipping, see our footer pages.

Do you accept returns?  Most photos are not held in inventory. They are printed when you place an order, therefore we are not able to accept returns or exchanges of prints, framed art or at this time. For all other products we do our best to describe exactly what you are getting, so there should be no surprises when it arrives. Contact us with further questions on our return policy.

What if my art arrives damaged? We do our best to package your art so that it arrives safe and sound. However, occasionally things do happen, and we deal with this on a case by case basis. Our shipping partners require any damage to be reported within 7 days of receiving the art; so please make sure to open your package as soon as you receive it. Please keep all original packaging and the art; as we may require photos and possibly the art returned to process your claim.

What is the best way to know when new products are offered? Sign up for our newsletter and follow us on  Instagram to see what's new at Hooey Mountain.